Frequently asked questions

You can always use code AJ1 for 10% off. We also drop new codes throughout the year.

All international duties and taxes are the sole responsibility of the customer and are not included at checkout.

Usually within 3-6 days after payment is completed. If not, please contact us to find out the reason.

Your item has most likely shipped, as we prioritise our expedited shipping option. There is no FedEx pickup in the local city the shoes ship from, so they must be sent via DHL first, and the tracking updates once it reaches its first stop. The tracking is then provided to us and we send it to you. Please understand this can take a few extra days, but your item(s) have shipped.

We use a variety of methods to ship your items to your doorstep. Due to the nature of our products, they are sometimes detected and rejected for export, which can mean the original tracking number we emailed you has been rendered invalid. Please reach out to us if you notice any anomalies in your tracking status.

As listed in our shipping policy, once items are marked DELIVERED in the tracking we provide, we are not responsible for them after the fact. Unfortunately our industry is targeted for fraud often, so we have to take this approach and rely on the tracking and delivery companies to confirm delivery.

Please check with your neighbours or family to see if someone helped sign for your package. Also contact the delivery company to confirm the final location of the package. If the package was taken by a stranger, we're sorry that we can't provide more help. Please pay attention once the tracking number is active, and coordinate with the delivery person so the package isn't left somewhere easy to steal.

We can accept an exchange request within 7 days of the item being delivered. After this, the item(s) are yours and not eligible for exchange. To arrange an exchange, contact us at support@everythingreps.shoes.

We can send you some pictures if requested and available, but no promises we'll meet every request. Please also check our website photos and our Instagram, as all photos are real. If you want more pictures of your order, note it in your order notes and we'll try to meet your request.